FAQs
Questions people ask
Answers about each of our services, in one place. Jump to a service:
FAQs
General questions
What is SEO, in plain English?
Making sure that when people search for what you sell, on Google, AI, social media or anywhere else, they find you and like what they see.
I already have a website. Isn't that enough?
Your website is one place customers check. Most also look at your Google listing, social media and, more and more, AI. If those are missing or say different things, people pick someone else.
I already pay someone for SEO or social media. Can you work alongside them?
Yes. We can take everything over, or start with the channels nobody is looking after and make sure they all match. Whichever is easiest for you.
How long until I see results?
Google Ads can bring enquiries from the day they go live. Fixing your Google Business Profile and listings often makes a difference within weeks. Website SEO usually takes a few months to build. We'll be straight with you about timings on the call.
Can you guarantee I'll be top of Google or recommended by AI?
No, and be wary of anyone who does. Nobody controls Google or AI. What we can do is fix everything they look at, keep it up to date and show you the results every month.
How much does it cost?
It depends which channels you need. After your free check we'll give you a clear monthly price before you commit to anything.
What happens on the free call?
It takes 20 minutes. We look at your channels together, show you where customers can't find you or where your details don't match, and tell you what we'd fix first. No obligation.
How much do I need to do?
Very little. Tell us about your business and give us access to your accounts. We do the work and send you one report a month.
How does it work?
- 1We check where you standA free health check of your profile: a score out of 100, the three most critical fixes, and how you compare with the businesses above you. Get yours →
- 2We fix the foundationsYou add us as a manager, with no passwords shared, and we put right the details Google uses to decide who to show.
- 3We keep optimisingEvery month, in line with your plan, so your listing keeps up with what people search for.
- 4You get a monthly updateHow people found and contacted you through your listing, what we suggest to optimise, and a plan for the month ahead.
Why is it monthly, not a one-off fix?
There's a lot to a listing (categories, services, photos, posts, questions, reviews), and what decides who shows up keeps shifting. People search with different words through the year, and competitors keep collecting reviews and updating their listings. Standing still usually means slipping back. If you'd rather do it yourself, the one-off full audit gives you the plan.
How soon will I see a difference?
Fixes like correct hours, categories and photos go live within days. Climbing the map results takes longer, usually a few months of steady activity, depending on how competitive your area is. Your monthly report shows the progress.
Do I have to give you my Google password?
No. You add us as a manager on your Google Business Profile, which takes a couple of minutes. You stay the owner and can remove us at any time.
I don't have a Google listing yet. Can you help?
Yes. We'll create it and help you through Google's verification, then get it set up properly from day one.
Do I need a website?
No, a listing works on its own. If you'd like one, we build simple, fast websites that link straight to your listing.
Is there a contract?
Your terms, e.g. no long contract, cancel with X days' notice.
Do I have to pay before I see anything?
No. You see a mock-up of your homepage first, for free, and only go ahead if you like it.
Do I have to pay for SEO every month?
No. Your website is a one-off build, and the only ongoing cost is a small monthly fee for hosting. The SEO plan is separate, for when you want your site to keep climbing, and hosting is included in it.
I already have a website. Can you help?
Yes. Having a website isn't the same as it bringing in work. If yours is slow, awkward on a phone or doesn't show up when people search, we can rebuild it or improve what you've got.
How long does it take?
Once you've signed off the mock-up, your site can be live within a week.
What do you need from me?
Your logo if you have one, your brand colours, what you offer and who your customers are. Photos help too. If you're not sure about any of it, we'll work it out with you on the call.
I'm not technical. Is that a problem?
Not at all. We handle hosting, updates and SEO. You tell us what's changed in your business and we update the site.
Will my website show up on Google?
We build every page to be found and keep improving it based on what your customers search. Nobody can guarantee a position on Google, and you should be wary of anyone who does.
I've paid for SEO before and couldn't tell if it worked. How is this different?
You'll see what we're working on and why, and get a monthly report on your rankings, visitors and enquiries, so you can judge it for yourself.
Can I make changes later?
Yes. Small changes like new prices, services or holiday hours are handled for you.
Do I own my website?
Yes, it's yours. We host it and look after it for you, so we can keep making changes and improving your SEO without you having to do a thing.
Is SEO worth it for a small business?
Most customers search before they buy. If you don't show up for the searches in your area, those enquiries go to whoever does.
How long until I see results?
SEO builds over time. Small improvements can show within weeks, but it usually takes a few months to see a real difference in where you rank and how many people get in touch.
Can you guarantee I'll be top of Google?
No. Nobody can guarantee a position on Google, and you should be wary of anyone who does. What we can do is keep improving your site and show you exactly how it's doing.
I've paid for SEO before and couldn't tell if it worked. How is this different?
You'll see what we changed each month and why, and your report shows your visitors and enquiries, so you can judge it for yourself.
My website was built to rank. Why would I need more?
A new site starts in a good place, but searches change, competitors update their sites and Google changes how it ranks. Without regular work, sites slowly slip.
Do I need a website built by you?
The SEO plan is for websites we build and host, so we can make changes straight away. If you already have a site, we can rebuild it or improve what you've got first.
How is this different from Get Found on Google?
Get Found on Google looks after your Google Business Profile, which is what shows on Maps and in local results. The SEO plan works on your website, so it shows up in the main search results. Many businesses need both, and we keep the message the same across them.
Does it help me show up in AI answers?
Yes. AI tools look at your website alongside everything else written about you, so a clear, up-to-date site that matches your other channels makes it easier for them to recommend you.
Do I have to do anything?
Very little. Let us know when something changes in your business, like a new service or new prices, and we'll handle the rest.
Am I tied in?
Your terms, e.g. no long contract, cancel with X days' notice.
How much would I need to spend?
It depends on your trade and your area. On the call we'll look at what the searches cost and suggest a sensible starting budget. You decide the budget and we stay within it.
Is the ad spend included in your fee?
No. Your ad spend is paid straight to Google, separately from our monthly fee, so you always see exactly what Google charges you.
How quickly will I get enquiries?
Ads can start showing as soon as Google approves them, which is usually within a day or two. The first few weeks are about learning which searches and ads bring in enquiries, and results improve from there.
I tried Google Ads before and it just ate money. Why would this be different?
That usually comes down to paying for the wrong searches, or not knowing what came in. We check your search terms every week and count every enquiry, so you can see where the money goes.
Why not just do SEO instead?
SEO is well worth doing, and it builds organically over time. Ads bring in enquiries while it builds, and you can scale them back as your rankings climb.
Am I tied in?
Your terms, e.g. no long contract, cancel with X days' notice.
Where will my ads show?
On Google Search and Google Maps, to people searching in the areas you cover.
I already run Google Ads. Can you take over?
Yes. We'll review your account first and show you what's working and what's wasting money, before we change anything.
Will ads help my SEO?
Not directly, as Google keeps ads and normal results separate. But your ads show us which searches bring in enquiries, and that helps us choose what to focus on for your SEO.
Do I need a website built by you?
No. Your ads can point to any website. If your site is holding your ads back, we'll tell you what would help.
Do my customers really use AI to find businesses?
More and more do. One survey found 45% of people now use AI to find local businesses, up from 6% a year earlier. BrightLocal, Feb 2026 (US)
Can you guarantee AI will recommend me?
No. Nobody controls what AI says, and you should be wary of anyone who claims to. What we can do is make sure it has accurate, consistent information about you and good reasons to name you, and show you honestly how that's going.
Can't I just check it myself?
You can see what AI says when you ask, but your customers ask in lots of different ways and each can get a different answer. We track the full range of prompts they use, compare you with competitors over time, and do the work to improve your results.
Isn't this just SEO?
They overlap and work best together, but AI looks at your channels as a whole. Different AI tools, like ChatGPT, Gemini and Claude, draw on different search engines and sources, so we make your details consistent across all of them to give you the best chance of being named.
Which AI tools do you check?
The ones your customers are most likely to use, including ChatGPT, Gemini, Perplexity and the AI answers at the top of Google.
How long does it take?
Fixing wrong details can start to show within weeks, as AI tools pick up the changes. Getting recommended more often builds over a few months, much like SEO.
What if AI says something wrong about me?
We find where the wrong information comes from, such as an old directory listing, and get it corrected there.
Does my Google Business Profile matter?
Yes. Google's AI answers draw heavily on it. If yours needs work, Get Found on Google sorts it out.
Am I tied in?
Your terms, e.g. no long contract, cancel with X days' notice.
Do I have to do anything?
Not much. Ask happy customers for reviews, and tell us when something changes in your business, like new services or hours.
Get in touch
Still have a question?
Send us your question and a few details, and we'll get back to you or set up a free 20-minute call.
- Phone
- 07400 604252